Skip to content

Privacy Policy

Personal Information We Collect

We collect Personal Identifiable information from our Guest Users and Registered Users. The personal information collected by us mainly consists of Contact Details (i.e. Email Address, Phone Number), Personal Details (i.e. User Name), Billing Details (i.e. Physical Billing address, Payment Method, Transaction Details), User Preferences (i.e. Preferences of order method), User Comments (i.e. Feedback, Complaints). We collect this information so that you can place your order, request information, and make product suggestions.

We receive and store the information you enter on our website, we also share data like email, telephone or other communications with our customer service team. If you contact us for support, we will keep an internal record of that also.

How We Use the Information We Collect

Information will be used to process your order and to manage your account. We will use your information to contact you in response of your suggestion or feedback, any special offers and changes in Privacy Policy.
We communicate through emails, messages or calls. We use emails to confirm orders placed by you or to send information requested. We also provide email links to contact us directly. The information which you have sent to us may be reviewed, discarded or used. This information may be used to improve our Website, Application, Product and Services.

Cookies

A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors. Cookies can also help customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personal identifiable information, cookies may be tied to such information. We are not storing any cookies to browser by code; it is the browsers feature to store cookies by clicking on save password.

Communication

We may offer email, SMS, multimedia message service (MMS) or other forms of communication to share information with you about certain promotions or features the brand may choose to offer. You may receive such communication when you register as a user.

Security

We believe the security of your information is a serious issue and we are committed to protecting the information we receive from you. We take precautions to protect your information. We use security measures to protect against the loss, misuse or alteration of the information under our control. When you submit sensitive information via our website, your information is protected both online and offline. We will retain personal information only as long as our business needs require. We will then destroy or render unreadable any such information upon disposal. However, we do not guarantee that unauthorized access will never occur. Users who have registered to the site agree to keep their password in strict confidence and not disclose such password to any third party.

Sharing Information with Third Party

We may share information about you to third parties to provide various services on our behalf to fulfill your request (i.e. to ship your order, to process credit card payments, conducting surveys, customer relationship managements, performing analysis of our service). We will only share information about you that is necessary for third party to provide the requested service. These third parties are prohibited from retaining, sharing, storing or using your personally identifiable information for any other purpose.

Changes in Privacy Policy

We reserve all rights to modify this Privacy Policy at any time according to our need. Our Privacy Policy may change from time to time and all updates will be posted on this Website. Our Privacy Policy may change according to changes in law, our features and services, advances in technology. Please visit our Privacy Policy page from time to time for updates. Please review our Privacy Policy carefully. Our continued use of the services following the posting of changes to Privacy Policy will constitute your consent and acceptance of those changes.

 

Contact Details

If you have any query, feedback or concern about this Privacy Policy, you can write to us or reach out to us using the following contact details.
5, Admiralty Way, Lekki Phase 1, Lagos, Nigeria.
Contact Number: 0809 525 424, 0809 525 4248
Email: yye@pinnahfoods.com